Shipping, Refunds & Returns
Oryx Tools offers free shipping to anywhere in Canada and the USA from our warehouse in Toronto, Canada.
We generally ship orders within 2 business days and you should receive your order within 10 business days. If you would like to receive your order faster please select an appropriate shipping rate on the checkout shipping page.
Oryx Tools is not responsible for any import fees or duties.
Returns, Refunds & Exchanges
Warranty claims must be submitted to Oryx Tools in writing within sixty (60) days from the time the defect is or should have been discovered. For two (2) years from the date of purchase, Viking Arm is warranted for the original purchaser to be free from defects in material and workmanship.
Exclusion of liability:
- Claims will be rejected if failure is due to abuse, incorrect use, impact damage, negligence, accident, alteration, normal wear, lack of proper recommended maintenance, including the use of parts not approved by Viking Arm AS.
- Damage resulting from overloading the product.
- Failure due to chemical corrosion and physical erosion.
- Work performed by repairers not approved by the Company.
- Unauthorized alteration.
- Failure caused by theft, vandalism.
- Loss of time, loss of use of product or any other loss that may result as a consequence of failure.
Viking Arm will always be useful to you, provided you take good care of the tool like protecting against damage and rust and storing it neatly. Please carefully read our maintenance and safety tips in the Support section.
All warranty claims must be made addressed to firstname.lastname@example.org.
30 Day Money Back Guarantee. No hassle. No risk.
Return your product within 30 days of purchase for any reason and receive a full refund minus return shipping costs.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
If you'd like to process a return please email email@example.com with your order number.
Returns may take up to 90 days to process.
Shipping for replacement wheels will be at customer's expense.